We’re not just another bike brand - we're an iconic, British motorcycle brand with over 125 years of history behind us. Our state-of-the-art facilities in Solihull, West Midlands are home to a tight-knit, but ever-expanding team that's passionate about delivering exquisite riding experiences to our customers.

Under new ownership and proud to be part of the TVS Motor family, we're entering a new era of global success. And we want you to be a part of it!

At Norton, we value respect, trust, and responsibility. We trust our employees to execute their roles exceptionally and professionally, and we value personal development, teaching, and learning. When you join our team, you'll have the opportunity to grow and learn alongside some of the most talented and dedicated people in the business.

So if you're passionate about motorcycles and looking to join a team that's shaping the future of this legendary brand, we'd love to hear from you!

The Role

We’re seeking a highly organised and proactive Executive Assistant to provide exceptional support to our senior leadership team - including the Chief Operating Officer (COO), Executive Director for Upstream, and Chief Financial Officer (CFO).

This is a fast-paced, dynamic role at the heart of our business, where you’ll play a key part in ensuring our executives’ time and priorities are managed effectively, day-to-day operations run smoothly, and key initiatives are supported.

Based at our Head Office in Shirley, this role offers the opportunity to work closely with senior leaders across the business and help shape the rhythm of Norton’s executive operations.

Key Responsibilities

• Provide comprehensive diary and inbox management for the COO, Executive Director for Upstream, and CFO - balancing priorities and ensuring seamless scheduling across time zones
• Coordinate and book international and domestic travel, including flights, accommodation, itineraries, and visa arrangements
• Support personal and professional matters related to executive relocation - including bills, furniture, and ad-hoc mini projects
• Manage and liaise with multiple stakeholders internally and externally, ensuring smooth communication and follow-up on key actions
• Anticipate needs, identify issues before they arise, and take a proactive approach to problem-solving
• Handle confidential and sensitive information with discretion and professionalism
• Partner closely with other EAs and the wider business support function to ensure consistency, coverage, and operational excellence across leadership offices

Experience and Core Competencies

Executive Support Mastery

• Proven experience as an Executive Assistant, Personal Assistant, or Senior Administrator supporting C-suite or executive-level leaders
• Skilled in managing complex diaries, logistics, and competing demands with minimal oversight
• Demonstrated ability to prioritise strategically and make judgement calls on behalf of executives

Operational Excellence

• Strong organisational and time management skills, with the ability to balance multiple high-stakes priorities
• Comfortable building and refining systems that enhance efficiency (templates, processes, or scheduling routines)
• Detail-oriented with the discipline to follow through and close loops

Communication and Relationship Management

• Exceptional written and verbal communication skills; clear, concise, and professional in tone
• Confident engaging with stakeholders across all levels, from board members to external partners
• Trusted to represent executives with maturity, diplomacy, and credibility

Proactive Problem Solving

• A solutions-focused mindset - anticipates needs, mitigates risks, and adapts plans quickly when priorities shift
• Calm and composed under pressure, able to make sound decisions with limited information
• Resourceful, independent, and persistent in removing roadblocks.

Professionalism and Integrity

• Operates with discretion and sound judgment at all times, managing sensitive and confidential matters appropriately
• Upholds high personal and professional standards; dependable, discreet, and trusted
• Demonstrates accountability and ownership — follows through and delivers without needing direction

Digital and Technical Competence

• Proficient in Microsoft Office Suite (Outlook, Excel, PowerPoint, Word) and adaptable to new technologies and tools (e.g., collaboration platforms, project trackers, CRM systems)
• Able to leverage digital tools to simplify complex workflows and maintain visibility across multiple priorities

Rewards of working for Norton:

We like to take care of our Nortoneers and we think we offer some pretty decent rewards. Here's what you'll get when you join the team:

💰 Competitive salary package that recognises your skills and experience

🌴A whopping 33 days of holiday (inc. Bank Hols) to relax and recharge

👴 Generous pension scheme that sets you up for the future, with access to personalised advice.

🚑 Private Medical Insurance and a Cash Back Programme to keep you feeling your best

💸 Life insurance (4x salary) because we've got your back no matter what

🍌FREE fruit, got to have your five-a-day!

🩺WeCare Employee Assistance Programme, which includes access to online GP services, dietary advice, mental health support, bereavement counselling, and a fitness programme

🚀 Experience the thrill of an entrepreneurial environment within a larger, well-funded company with ambitious long-term goals.

💡 Elevate your career with our Ideas for Excellence scheme, where every brilliant idea is not just valued, but also rewarded!

🌍 A diverse and international team that brings together different perspectives, backgrounds, and experiences.

🎉 Join the fun with our twice-yearly employee events, payday socials, and loads of exciting activities in between!

🚴‍♂️Want to go green? You can enjoy free electric bicycle hire

🚗 Plus, no need to stress about finding a parking spot - we've got on-site free parking covered and FREE electric charge points.

We know how important it is to take care of our team, and we're committed to continually improving our reward offering in line with the business growth plan.

Join us and see for yourself!

PLEASE NOTE, WE DO NOT ACCEPT AGENCY APPLICATIONS