We’re not just another bike brand - we're an iconic, British motorcycle brand with over 120 years of history behind us. Our new state-of-the-art facilities in Solihull, West Midlands are home to a tight-knit, but ever-expanding team that's passionate about delivering exquisite riding experiences to our customers.

Under new ownership and proud to be part of the TVS Motor family, we're entering a new era of global success. And we want you to be a part of it!

At Norton, we value respect, trust, and responsibility. We trust our employees to execute their roles exceptionally and professionally, and we value personal development, teaching, and learning. When you join our team, you'll have the opportunity to grow and learn alongside some of the most talented and dedicated people in the business.

So if you're passionate about motorcycles and looking to join a team that's shaping the future of this legendary brand, we'd love to hear from you!

The Role
As a Help Desk Support Engineer, you will combine technical expertise with a strong focus on customer service to maintain and support our IT infrastructure. You’ll work across a variety of systems and devices, handling everything from troubleshooting software issues to setting up new user accounts and managing mobile devices.

Duties/Responsibilities

• Serve as the first point of contact for IT support requests, providing responsive and professional assistance
• Diagnose and resolve technical issues related to Microsoft platforms, including Office 365 applications and services
• Install, configure, and maintain desktops and laptops, ensuring they meet company standards
• Manage IT onboarding for new employees, including account creation, hardware setup, software installation, and IT orientation
• Configure and support mobile devices using Mobile Device Management (MDM) solutions for secure and efficient operation
• Administer and manage Microsoft Intune for device management, application deployment, and policy enforcement
• Support video conferencing systems, including setup, troubleshooting, and user assistance for virtual meetings
• Monitor and resolve IT support tickets promptly, maintaining clear communication throughout the process
• Document IT processes, solutions, and FAQs to build and maintain an internal knowledge base
• Collaborate with IT colleagues to escalate and resolve more complex issues

Skills & Experience

• Proven experience in an IT support or help desk role
• Strong knowledge of Microsoft Office 365 and Windows operating systems
• Experience with Microsoft Intune and MDM solutions
• Familiarity with video conferencing platforms (e.g., Microsoft Teams, Zoom)
• Excellent problem-solving skills and a customer-first mindset
• Strong organisational skills and attention to detail

Rewards of working for Norton:

We like to take care of our Nortoneers and we think we offer some pretty decent rewards. Here's what you'll get when you join the team:

💰 Competitive salary package that recognises your skills and experience

🌴A whopping 33 days of holiday (inc. Bank Hols) to relax and recharge

👴 Generous pension scheme that sets you up for the future, with access to personalised advice.

🚑 Private Medical Insurance and a Cash Back Programme to keep you feeling your best

💸 Life insurance (4x salary) because we've got your back no matter what

🍌FREE fruit, got to have your five-a-day!

🩺WeCare Employee Assistance Programme, which includes access to online GP services, dietary advice, mental health support, bereavement counselling, and a fitness programme

🚀 Experience the thrill of an entrepreneurial environment within a larger, well-funded company with ambitious long-term goals.

💡 Elevate your career with our Ideas for Excellence scheme, where every brilliant idea is not just valued, but also rewarded!

🌍 A diverse and international team that brings together different perspectives, backgrounds, and experiences.

🎉 Join the fun with our twice-yearly employee events, payday socials, and loads of exciting activities in between!

🚴‍♂️Want to go green? You can enjoy free electric bicycle hire

🚗 Plus, no need to stress about finding a parking spot - we've got on-site free parking covered and FREE electric charge points.

We know how important it is to take care of our team, and we're committed to continually improving our reward offering in line with the business growth plan.

Join us and see for yourself!

PLEASE NOTE, WE DO NOT ACCEPT AGENCY APPLICATIONS