We’re not just another bike brand - we're an iconic, British motorcycle brand with over 120 years of history behind us. Our new state-of-the-art facilities in Solihull, West Midlands are home to a tight-knit, but ever-expanding team that's passionate about delivering exquisite riding experiences to our customers.

Under new ownership and proud to be part of the TVS Motor family, we're entering a new era of global success. And we want you to be a part of it!

At Norton, we value respect, trust, and responsibility. We trust our employees to execute their roles exceptionally and professionally, and we value personal development, teaching, and learning. When you join our team, you'll have the opportunity to grow and learn alongside some of the most talented and dedicated people in the business.

So if you're passionate about motorcycles and looking to join a team that's shaping the future of this legendary brand, we'd love to hear from you!

The Role

As the Country Network Development Manager, you will be the driving force behind the growth and optimisation of our dealer network within the USA region. You will play a pivotal role in expanding our brand’s reach by identifying, onboarding, and supporting a network of high-performing dealers. This role requires strategic vision, relationship-building expertise, and a results-driven mindset.

Duties/Responsibilities

• Network Strategy:
  • Develop and execute a strategic plan for dealer network expansion and optimisation, aligned with the company’s growth objectives.
  • Identify key regions for market development and ensure strategic dealer placement.
• Dealer Onboarding & Support:
  • Lead the identification, evaluation, and onboarding of new dealerships/ dealer groups, ensuring alignment with Norton brand standards and values.
  • Provide ongoing support and training to dealers to enhance their performance and customer satisfaction.
• Performance Management:
  • Analyse dealership performance metrics, including sales, service, customer satisfaction and financial performance, and implement improvement plans where necessary.
  • Establish and track key performance indicators (KPIs) for the dealer network.
• Relationship Management:
  • Build and maintain strong relationships with dealer partners (owners/ management/ key staff), acting as a trusted advisor and point of escalation for operational issues.
  • Foster a collaborative culture between Norton and the dealer network.
• Market Insights:
  • Monitor market trends, competitor activities, and customer preferences to inform network development strategies.
  • Collaborate with Norton sales, marketing and product teams to align network strategies with customer needs.
• Compliance & Brand Alignment:
  • Ensure all dealers adhere to Norton brand guidelines, operating standards, and regulatory requirements.
  • Act as a Norton brand ambassador, ensuring the dealer network embodies the company’s mission and values.

Key Qualifications:

• Proven experience in network development, sales, or operations management within the motorcycle or automotive industry.
• Experience within the United States Sectors - Regions will be discussed if successful in to interview stages
• Strong understanding of dealer network dynamics, including sales, service, and customer satisfaction strategies.
• Excellent interpersonal and communication skills, with the ability to influence and build trust with stakeholders.
• Strategic thinker with a data-driven approach to decision-making and problem-solving.
• Ability to thrive in a fast-paced environment, managing multiple priorities and deadlines.
• Willingness to travel extensively within the country and occasionally internationally.

Preferred Skills:

• Passion for motorcycles and the motorcycle industry.
• Familiarity with CRM systems and dealer management tools.
• Experience in a high-growth or entrepreneurial environment is a plus.

Rewards of working for Norton:

We like to take care of our Nortoneers and we think we offer some pretty decent rewards. Here's what you'll get when you join the team:

💰 Competitive salary package that recognises your skills and experience

🌴A whopping 33 days of holiday (inc. Bank Hols) to relax and recharge

👴 Generous pension scheme that sets you up for the future, with access to personalised advice.

🚑 Private Medical Insurance and a Cash Back Programme to keep you feeling your best

💸 Life insurance (4x salary) because we've got your back no matter what

🍌FREE fruit, got to have your five-a-day!

🩺WeCare Employee Assistance Programme, which includes access to online GP services, dietary advice, mental health support, bereavement counselling, and a fitness programme

🚀 Experience the thrill of an entrepreneurial environment within a larger, well-funded company with ambitious long-term goals.

💡 Elevate your career with our Ideas for Excellence scheme, where every brilliant idea is not just valued, but also rewarded!

🌍 A diverse and international team that brings together different perspectives, backgrounds, and experiences.

🎉 Join the fun with our twice-yearly employee events, payday socials, and loads of exciting activities in between!

🚴‍♂️Want to go green? You can enjoy free electric bicycle hire

🚗 Plus, no need to stress about finding a parking spot - we've got on-site free parking covered and FREE electric charge points.

We know how important it is to take care of our team, and we're committed to continually improving our reward offering in line with the business growth plan.

Join us and see for yourself!

PLEASE NOTE, WE DO NOT ACCEPT AGENCY APPLICATIONS